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WebAll Privacy Policy

Introduction

Welcome to WebAll. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our AI-powered call answering and SMS follow-up platform.

Information We Collect

Call Metadata

  • Phone number (caller ID)
  • Call start and end timestamps
  • Call duration
  • Twilio Call SID

Call Recordings & Transcripts

  • Audio recordings of inbound calls
  • Real-time-to-text transcripts generated by our AI engine

SMS Logs

  • SMS content and templates used
  • Recipient phone number
  • SMS SID and delivery status
  • Timestamps of sent and delivered messages

User-Provided Data

  • Any personal or business details voluntarily shared by the caller during the call or via SMS (e.g., name, email, appointment details).
How We Use Your Information
  • Service Delivery: To power AI-driven voice responses and send requested SMS follow-ups
  • Quality Assurance & Training: To review call recordings and transcripts for system improvements.
  • Customer Support: To address inquiries and troubleshoot issues.
  • Legal Compliance: To comply with applicable laws, regulations, or legal requests.
Data Retention & Security

Retention Period

  • Call recordings and transcripts: 30 days
  • SMS logs: 30 days After the retention period, data is permanently deleted.

Security Measures

  • Encryption: Data encrypted at rest and in transit (TLS).
  • Access Controls: Role-based access for authorized personnel only.
  • Audits & Monitoring: Regular security audits and monitoring of data access logs.
Disclosure of Information
  • Service Providers: We may share data with Twilio, OpenAI, and other third-party services under confidentiality agreements.
  • Legal Obligations: We may disclose information to comply with legal processes or protect our rights.
  • No Sale of PII: We do not sell your personal data to third parties.
Your Rights
  • Access: Request a copy of the data we hold about you.
  • Deletion: Request deletion of your personal data (subject to applicable laws).
  • Opt-Out: Reply STOP to any SMS to opt-out of future messages.
  • Correction: Request corrections to inaccurate information.

To exercise any of these rights, contact us at: hello@weball.ai

Updates to This Policy

We may update this Privacy Policy periodically. We will notify you by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have questions or concerns about this policy, please contact:

WebAll Inc.

Email: hello@weball.ai

Website: https://weball.ai/privacy